Lesson 14: Memo Details - Flag Memo for TRS - Carrier Only

This option allows carriers to flag a memo for ARC's Ticket Resolution Services (TRS) Department so that TRS can help carriers resolve memos. To flag a memo: At the Memo Details screen, Click the TRS checkbox. In the memo reasons section, click the TRS Reason drop down box and select a reason. Click the Save button. Once selected, the memo details are saved and TRS is notified that a memo is waiting. Note: You must have a TRS subscription and one ticket associated with a memo to send it to TRS.