ARC CAS Training

Using this program is easy, but we will give you a few pointers to make it even easier.

Scrolling
The pages in this course contain a wealth of information. You will often need to scroll down and up. Some students use the mouse pointing to the scrollbar on the right or bottom of the screen, while others prefer to use the directional arrow keys to the right of the alpha keypad. Either way works fine.

Prior to Login
You will want to be sure to have a copy of the most current Industry Agent's Handbook with you. There are several references to pages in this book. Before logging into the ARC Specialist Training Website, please review each of the sections that appear as navigational links at the side of this page. These pages should answer any questions you may have with regards to getting around the ARC Specialist Website, ARC itself, registration procedures, etc. The areas are:

Welcome
Course & Exam Info
About ARC & ASQ
Find My ARC PIN
Create an Account
How to Use (You're already here)
Help
Student Login

If you have additional questions, please email us at dean@theacademy.com and we will make every effort to help out.

Prerequisites
In order to experience the training fully, you will need to use a computer with an Internet connection using at least a 28.8kps modem and version 6 or higher (we recommend 7 or higher) of the Microsoft Internet Explorer Browser. Your color setting should be 256 or greater.

Our courses are designed for a screen resolution setting of 800 x 600 or greater (right click on your desktop, preferences, settings).

Browser Settings:
Our courses use Active Server Pages. In order for these to function properly, you will need to use certain browser settings. The Microsoft Internet Explorer (IE) default browser settings should be fine, but in case these have been changed:

Internet Explorer (IE) - View/Internet Options/Security - set to medium or low. Then click Advanced. Go down to Cookies. Either Always accept or Prompt before accepting should be checked. Just below this is Java VM. Java JIT compiler enabled and Java logging enabled (at least) should be checked.

Finally, a word about fonts. Our courses require a great deal of reading from your screen. On a screen, sans-serif fonts (like Arial) are easier on your eyes. You may wish to set your fonts to view in Arial. This is also under View/Internet Options for IE.

How to Create an Account
When you go to create an account, the first thing you need to do is verify that you don't already have an existing account. To see if you have an existing account, please enter your First and Last name and one of the following: Date of Birth, ARC Number, ARC Training Pin.

If a match is found, you already have an account and do not need to create a new one. You can login using your ARC pin and password to continue to register for training or testing.

If a match is not found, fill in the information on the screen and click the Submit Button. Once you submit your information and create an account, you will be assigned an ARC Pin. This pin will be displayed on the screen and emailed to you (Please remember it for your records). This is your permanent ARC Pin and you will use it to log in.

How to Login
Before you can login to the ARC Training Gateway, you first need to to create an account. Once you have an account, you can login using your ARC Pin and password to register for or access your training and testing.

Once you are Logged In
When you login, the navigation of the left side on the page will change a little. The new sections contain:

User Home
My Profile
Course Catalog
Registration
Course & Exam Info
About ARC & ASQ
How to Use
Help
Logout

How to Register for Training or Testing
To register for training or testing, please log in to the ARC Training Gateway with your ARC Pin and password.

To register and pay for course online:

Visit the Course Catalog and click the 'Add to Cart' button for any courses or packages that you are interested in purchasing.
Once you are ready to complete the registration process, click the 'Go to Cart' link at the top of the Course Catalog, or the 'Registration' link on the left-side navigation bar. You will see a list of courses you selected for registration along with the total price.
Answer the few questions by selecting the corresponding checkbox if appropriate, then click the 'Continue' button to proceed.
Fill out the form with your credit card and other billing information. When you are done, select 'Process Payment'. If there are no problems processing your payment, your courses will automatically be activated and available for you to use. In the event of any problems, a page will appear with more information.

To register and pay for courses by fax/mail or check: If you wish to fax or mail your registration or pay by check, print out the fax/mail registration form located on the registration page. Fill out the information and fax/mail the form to us. We will email you when your registration has been completed.

Access your Training or Testing
When your registration has been completed and your information has been added to the database, you are eligible to take the training you have registered for.

Make sure you are logged in to the ARC Training Gateway.
On the User Home page, all courses and exams you are registered for will be displayed.
Simply access the link to the unit you are ready to take. Please note: The status must be "In Progress" or "Not Started" in order for you to access the unit. If status says "Expired" you will no longer have access.
Courses:
- Course 1 - Agent Reporting Agreement and Document Ordering/Security
- Course 2 - Refunds/Exchanges
- Course 3 - Taxes/Fees/Charges/Ticketing
- Course 4 - Sales Reporting and Sales Report Reconciliation
- Course 5 - IAR
- Course 6 - ARC Memo Manager for Agents

Taking a Course
All ARC Specialist Courses work similarly. After gaining access to a course, you will see a lesson outline. Please note: unit lessons must be initially taken in sequence. After you have completed a unit, you may review it at any time, as long as your registration has not expired. Simply click on a lesson and you will be taken to that lesson.

At the top of each lesson page you will see bars indicating which Chapter you are taking (screen right), as well as navigational elements (screen center) that will allow you to get around with minimum effort. These navigational elements are:

Takes you to the previous page in sequence
Moves you to the ARC Specialist Contents
Will end your current session
Opens a glossary of terms and acronyms in a separate window
Takes you to the next page in sequence

When you have completed a Course, you will be given the option to either return to the ARC Specialist Contents page of Courses or Logoff and return to the ARC gateway (note: this option will require you re-Login to access more units.

For registration and pricing information, click here.